MAIN > FAQ

WHAT ARE MY PAYMENT OPTIONS?

Takestock.com supports transactions through direct bank transfer, credit and debit cards, paypal and stripe.

HOW DO I IMPROVE MY SELLER RATINGS?

This is done exclusively from the feedback you receive from your buyers.

WHAT HAPPENS IF MY PURCHASE ARRIVES DAMAGED?

Takestock.com has a dispute process which you must initiate from your buyer dashboard within 24 hours of receipt.

WHERE IS MY PAYMENT HELD?

Your payment is held in a client account at Barclays Bank in the UK until a sale is complete. The buyer has 24 hours to raise a dispute after goods have been signed for by you and assuming none is raised, the sale is closed and money is dispatched to the seller account. 

If a dispute is raised we hold the money until this is resolved. We will not release your money to a seller outside of these conditions. If the goods are dispatched and no proof of delivery can be shown then we regard this as an issue in dispute.

WHO ARRANGES SHIPMENT OF MY PURCHASES?

The seller chooses which options are supported when an advert is placed. Collection only means the buyer must arrange collection. All other formats are the responsibility of the seller to arrange and notify shipping numbers via the dashboard on takestock.com. 
If you are including shipping you must include UK shipping costs in the offer you accept. If you want help arranging logistics please contact us at admin@wetakestock.com. 

WHAT ARE THE TOP TIPS FOR SELLING?

We find 5 things really increase your changes of success on Takestock;
1. Make the batch size as small as possible and be clear what the buyer is getting for their money. We call this the Minimum Batch Size (MBS)
2. Have a  realistic guide price - most food products in particular are worth a max of 50% of their 'new' price from regular wholesale channels. Include shipping costs if you are willing to courier.
3. Use a good realistic  photograph
4. Avoid collection only unless its a large expensive item. small items that are collection only fair poorly on offers.
5. Respond quickly to offers.

CAN I SELL ALCOHOL ON TAKESTOCK?

Yes, providing you have a licence to sell alcohol already. Takestock is not selling this to the buyer & does not need a licence. The contractual relationship is between seller and buyer and therefore a selling licence is required. We often have food manufacturers with surplus alcohol that was intended for food creation where the alcohol would be used up within the food cooking or processing (e.g. trifles & cheeses). Finished food goods with alcohol content must be validated against the government regulations applicable at the time.